Frequently asked questions
Return policy

At West Coast Cruisers, we want you to be completely satisfied with your purchase. If you’re not happy, you may return most items within 14 days of purchase, subject to the conditions below.

To be eligible for a return:

  • Items must be unused, in original condition, and in original packaging
  • Proof of purchase (receipt or order confirmation) is required
  • Returns must be requested within the 14-day period
  • The item must be received by us and inspected before a refund will be processed.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards or vouchers
  • Already built or special-order bikes
  • Clearance or final sale items
  • Used items (unless faulty)

Bicycles

  • Bikes may be returned within 14 days if unused and must still be in the box
  • Bikes that have been ridden, modified, or assembled in or outside our shop are not eligible for return unless faulty

Exchanges

We’re happy to offer exchanges for:

  • Faulty or damaged products
  • Parts (subject to availability and above terms)

Faulty or Damaged Goods

If your item is faulty, damaged, or not as described, you are entitled to a remedy under Australian Consumer Law. Depending on the issue, this may include:

  • Repair
  • Replacement
  • Refund

Please contact us as soon as possible with details and photos (if applicable).

Refunds

  • Approved refunds will be issued to the original payment method
  • Processing times may vary (typically 3–7 business days)
  • Shipping costs are non-refundable.

Return Process

To start a return:

  1. Contact us at sales@westcoast-cruisers.com.au
  2. Provide your receipt or order number
  3. We will advise next steps, including return approval and instructions

Customers are responsible for return shipping costs
Terms of service

1. Overview

These Terms of Service govern your use of the West Coast Cruisers Bike Shop website and the purchase of products from us. By accessing our website or making a purchase, you agree to these terms.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Under the ACL:

  • Our goods come with guarantees that cannot be excluded
  • You are entitled to a replacement or refund for a major failure
  • You are entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

These rights apply in addition to any store policies.

3. Use of Products & Safety

You are responsible for your own safety and for using all products correctly and as intended.

West Coast Cruisers Bike Shop is not liable for injury, loss, or damage resulting from:

  • Improper use or misuse of products
  • Failure to follow safety instructions
  • Normal wear and tear

We strongly recommend that all bicycles and components are properly assembled and maintained.

4. Compliance with Laws

You agree to comply with all applicable laws and regulations regarding the use of our products, including road safety laws in Western Australia.

We are not responsible for any legal issues resulting from unlawful use of our products.

5. Orders & Payments

By placing an order, you agree to:

  • Pay the full purchase price, including taxes and shipping
  • Provide accurate and complete information

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities
  • Correct pricing errors
  • Modify or discontinue products without notice

6. Returns & Refunds

Please refer to our Returns & Refund Policy for full details.

This policy operates in addition to your rights under the Australian Consumer Law.

7. Intellectual Property

All content on our website—including text, images, logos, and branding—is the property of West Coast Cruisers Bike Shop or its suppliers.

You may not copy, reproduce, distribute, or use any content without prior written permission.

8. Website Use

You agree to use our website lawfully and respectfully. You must not:

  • Post or transmit harmful, abusive, or unlawful content
  • Attempt to interfere with website functionality or security
  • Use the site for fraudulent purposes

9. Limitation of Liability

To the extent permitted by law, West Coast Cruisers Bike Shop is not liable for any indirect, incidental, or consequential damages arising from:

  • Use or misuse of our products
  • Delays or interruptions to our website
  • Errors or inaccuracies in product descriptions

This limitation does not apply to rights that cannot be excluded under the Australian Consumer Law.

10. Changes to Terms

We may update these Terms of Service at any time without prior notice. Changes take effect immediately upon being published on our website.

Your continued use of the website constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about these Terms, please contact us:

West Coast Cruisers WA

sales@westcoast-cruisers.com.au
Shipping

Q: How does shipping work?

Due to recent fuel shortages, we have temporarily removed the option to ship bulky items (such as bikes, frames, wheels) from our website.

If you’d like to ship bulky items, please email us at sales@westcoast-cruisers.com.au to receive a personalized shipping quote. we can combine items to make shipping cheaper for you. Alternatively you can checkout by selecting pick up to secure your stock and then email us to organise shipping.

Smaller items can still be shipped. Please check the shipping price at checkout, as rates have increased due to the fuel shortage.

For customers in Perth, we also offer pickup as an option.
Preorders

Do you offer preorders?

Yes! We frequently open the website for preorders before a shipment lands. This allows you to secure your bike or parts before it arrives. Estimated arrival times will be shown in the product description.

When will my order arrive?

Arrival times will depend on shipment schedule's but we will keep you updated.